Accessibility Statement

We want everyone who visits the AIS website to feel welcome and find the experience rewarding, going above and beyond the recommendations stated in Section 508 of the Rehabilitation Act 1998.

What are we doing?

To help us make the AIS Insurance website a positive place for everyone, we've been using the Web Content Accessibility Guidelines (WCAG) 2.1. These guidelines explain how to make web content more accessible for people with disabilities, more compatible with assistive technology, and more user-friendly for everyone.

The guidelines have three levels of accessibility (A, AA and AAA). We’ve chosen Level AA as the target for the AIS Insurance website.

How are we doing?

We've worked hard on the AIS Insurance website and we've hired the certified professionals at ilumino, llc to help us achieve our goal of WCAG 2.1 Level A & AA accessibility.
The following pages/documents included in the scope of work are representative of the pages on the website:

  • Homepage
  • Individual Insurance Template
  • Discounts
  • Articles
  • Rewards
  • FAQs
  • Terms Template
  • Partners
  • States Landing
  • States Individual Template
  • About Us
  • Careers
  • My Account
  • Login
  • Create Account
  • Make a Payment
  • Report a Claim
  • Contact #1
  • Contact #2
  • Blog Landing
  • Blog Individual Template
  • Accessibility Statement
  • Global Elements (Header, Footer, Navigation, Search)

The accessibility experts at ilumino, llc conducted manual testing on a Windows or Mac computer using NVDA, JAWs, or VoiceOver, as appropriate. Proprietary software is used for all automated testing.

There are some areas of our website, provided by 3rd party vendors, that we have learned may not be accessible or usable by everyone equally. We understand that all areas must comply with the WCAG 2.1 Level A & AA guidelines and we will update those areas as soon as possible. Third parties that need to be updated are:

  • Yotpo
  • EZLynx

We will monitor the website regularly to maintain our ongoing commitment to delivering a site that is accessible to the largest possible audience. If you have any concerns about the usability of our site or find a feature that is inaccessible, please contact us using the information below. We will make every reasonable effort to accommodate requests.

Connect with Us

If you enjoyed using the AIS website, or if you had issues with any part of it, please get in touch. We'd like to hear from you in any of the following ways:

  1. email us at
  2. call us on 512-459-2222

This document was updated by ilumino on July 26, 2022.